From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Today's consumers look for brands that genuinely align with their values and demonstrate an understanding of their needs.

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

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The North Carolina Department of Revenue announced that Professional Mail Services Inc., has unexpectedly ceased operations ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

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