Kenya’s Business Process and Outsourcing (BPO) industry has received a boost after an international trainer and certifier pitched camp in Nairobi. The world’s largest Standards and Credentialing body, ...

The Government, in conjunction with the World Bank, has established a centre of excellence to address the training gap in the Business Processing and Outsourcing sector (BPO). The Centre, known as, ...

The global Business Process Outsourcing (BPO) industry stands at a technological inflection point. For decades, the sector thrived by managing volume and driving down costs. Now, the rise of ...

The business process outsourcing (BPO) industry is undergoing a transformative shift thanks to the integration of AI. This cutting-edge technology is reshaping numerous facets of the BPO sector, from ...

Barranquilla is ramping up its ‘English for Work’ program, as the Colombian city presses ahead with a dual goal of slashing its high unemployment rate and satiating the hunger for bilingual talent in ...

AIDEC Digital, a subsidiary of the AIDEC Group of Companies, has officially launched its state-of-the-art Business Process Outsourcing (BPO) center in Accra, marking a significant milestone in Ghana’s ...

As the custodians of vast amounts of sensitive customer information, companies globally face increasing scrutiny over their ...