Business Process Outsourcing (BPO) used to be a strategy organizations in many industries implemented primarily as a way to cut costs. By “lifting and shifting” expensive, people-intensive operations ...

Sustainability is no longer just a fashionable buzzword. Today, sustainability is a key to meeting consumer expectations, complying with regulatory conditions and reducing operational costs. But what ...

We have witnessed the momentous rise of the outsourcing industry and how it reached its pinnacle due to globalization and digitization. More than 68% of businesses actively use outsourcing to improve ...