Client appreciation improves your client relationships and facilitates retention—and it doesn’t cost much to execute. When customers feel appreciated, they’re much more likely to stick around, and ...

Financial advisors do more than just investment decisions. Here's how to make sure your clients understand the full impact ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

As consumers, each of us constantly interacts with service providers, salespeople, property managers and even the Department of Motor Vehicles. We all know when we’ve received fantastic service and we ...

The holidays may be over, but there’s never a bad time to send clients something thoughtful to let them know you’re thinking of them. In fact, it’s something you should be doing on an ongoing basis to ...

Today’s economic climate has led to unprecedented disruptions for small businesses, leaving clients less prepared to spend money on your products or services. This may tempt you to sign prospects who ...

If you are a professional accountant providing accounting services to clients, what is the story you tell your clients when you deliver them their numbers periodically? Before the emergence of the ...

If your facility were a trade show and your clients were to attend, what part of the show would they find most interesting? Would that interest provide a direct benefit to your bottom line—and to ...