Missed birthday dinners, presenting a work project on four hours of sleep, ordering take-out, or skipping a team building event. These are just a few of the many compromises employees make daily.

Competence is a judgment about one's ability to perform important tasks. Like all judgments, it’s embedded with bias, so much so that psychologists use a special term to describe it: the illusion of ...

For much of modern corporate history, competence carried a reward. The person who delivered results reliably was trusted with responsibility, given autonomy and gradually moved upwards through the ...

Recently Google came out with a report sharing findings from a study where customer service agents used an optional conversational AI assistant. Google found this tool could significantly boost ...