Generative AI capabilities added to EricaAssist will allow customer service employees to handle client inquiries more quickly ...

TROY, Mich.--(BUSINESS WIRE)--U.S. retail bank customers are losing faith in their bank, and customer attrition is a concern. According to the J.D. Power 2024 U.S. Retail Banking Satisfaction Study SM ...

If your satisfaction with your bank has gone down lately, you may be in the majority. The latest J.D. Power customer satisfaction study of U.S. banks shows consumer trust in retail banks has declined ...

These capabilities not only improve operational efficiency but also help financial institutions deliver faster and more ...

HDFC Bank is ramping up its artificial intelligence ambitions with 'Neev', its in-house enterprise GenAI platform, to integrate AI across customer service, lending, wealth management and internal ...

One of the largest banks in the U.S. Bank of America is also one of the biggest mortgage lenders, with a reputation for stellar customer service and low rates. We love that, besides a well-developed ...