Firmness can co-exist with kindness. When you stop confusing being 'nice' with being passive, you learn that true ...

The shortest distance between two points is a straight line. We learn that fact in geometry, but it can apply to communication. A clear, straightforward statement or assertive phrase is sometimes ...

Not so long ago, the ideal comportment was restrained, modest, not pushy. But recent decades have seen increased lauding of, indeed training of, assertiveness. We’re even seeing encouragement of rude ...