Courses are available via on-demand and live virtual instruction. Customized content and private group training is also available. According to ICMI research “The State of the Contact Center in 2023,” ...
SAN FRANCISCO--(BUSINESS WIRE)-- The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils ...
Last night at an awards ceremony at ICMI’s Contact Center Expo, which brings contact center industry professionals together to tackle the challenges and opportunities that will enable positive growth ...
SAN FRANCISCO--(BUSINESS WIRE)--The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils an ...
SAN FRANCISCO--(BUSINESS WIRE)-- ICMI’s Contact Center Expo, which brings call center industry professionals together to tackle the challenges and opportunities that will enable positive growth and ...
Brings the Contact Center Community Together to Discuss Industry Trends and Emerging Issues; Event Takes Place October 27-30 in Orlando, Florida SAN FRANCISCO, June 12, 2025--(BUSINESS WIRE)--ICMI’s ...
SAN FRANCISCO, September 17, 2025--(BUSINESS WIRE)--ICMI’s Contact Center Expo, which brings contact center industry professionals together to tackle the challenges and opportunities that will enable ...
Leaders say AI must fix contact center complexity. See what the top performers are doing differently. When it comes to AI in the contact center, most organizations aren’t starting from scratch; some ...
SAN FRANCISCO--(BUSINESS WIRE)-- ICMI’s Contact Center Expo 2021 today unveils the Conference Program. Over four days, ICMI’s Contact Center Expo brings call center industry professionals together to ...
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