South Carolina boutique owner Jessica Zirkelbach claims she's spent the past months working to improve her South Carolina ...

A wedding vendor customer claimed the contract she signed prohibited her from leaving a bad review in what was likely an ...

We entrepreneurs pour our hearts and souls into our businesses. They are the products of our creative energy, our passion-made manifest. If you're like me, you assume that any customer who takes the ...

Customer reviews and ratings play a key role in the customer journey, with as many as 98% relying on them to inform their purchasing decisions. When you know that your products and services are of ...

What was once a simple signal for trust has become a place where potential customers feel like they have to keep a watchful ...

I was recently watching a Netflix documentary about Ashley Madison. In 2015, hackers tried to take down the dating app that encourages married people to have affairs. They eventually released details ...

Acquiring new customers has become increasingly challenging and expensive. Customer acquisition costs have risen substantially in the last five years, and they’re still climbing. Attention is scarce, ...

When launching and successfully operating a local business, your online reputation is one of the most influential assets you can build. A combination of delivering great consumer experiences and ...