In our global, digital world, there are people working and shopping online and surfing the Web for information 24/7. This often means that customers are seeking to contact or obtain help from a ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

Artificial intelligence tools are making their way into the solar industry, from small rooftop residential solar projects to the largest utility-scale solar facilities. Three new AI-supported tools ...

Social media is a "blue ocean" opportunity for organizations to engage customers and is still an ongoing learning process, according to a Microsoft executive, who adds that this will require customer ...

TORONTO, May 6 2024 /CNW/ - TELUS is pleased to announce its new generative AI (GenAI)-powered customer support tool for TELUS.com – one of the first customer-accessible GenAI solutions from a ...

This is an updated version of a story first published on April 7, 2024. The original video can be viewed here. Artificial intelligence has found its way into nearly every part of our lives – ...

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DALLAS, July 18, 2011 /PRNewswire/ — Even if you're a tech-savvy consumer, you may run into occasional questions about your communications and entertainment services. And when you do, you want helpful ...