95 percent of consumers think chatbots benefit customer service. 57 percent of consumers like the instant service of chatbots. 47 percent of consumers would buy something using a chatbot. That’s why ...

You inject the bot with a bit of familiarity, humor and empathy — and all this is possible because, contrary to popular belief, chatbots aren’t powered by AI. They run based on scripts written by ...

Opinions expressed by Entrepreneur contributors are their own. With billions of daily users, it is no wonder Facebook’s chatbots are captivating the tech world. They have now been recognized as a ...

Facebook is doubling down on its bet on chatbots, adding new features to help brands and developers make better use of chatbots. Facebook first unveiled chatbots at its F8 Developer conference in ...

Forbes contributors publish independent expert analyses and insights. I cover female entrepreneurship, visibility, and personal branding. This article is more than 5 years old. The world of digital ...

If you want to take your content marketing to the next level, then it’s time to finally jump in and build a Facebook Messenger chatbot. Chatbots deliver sky-high open rates, save you time/resources, ...

“People prefer to use Messenger to interact with companies,” Facebook VP of messaging products David Marcus said during his keynote at this year’s F8 conference. With over 65 million businesses active ...

Chipotle Mexican Grill next week will introduce Pepper, a "concierge bot" that lets customers place orders through Facebook Messenger. Staring on June 22, customers can activate Pepper by clicking on ...

The AI revolution will be won by products designed from the ground up around user needs, not just the capabilities of the ...

Nordstrom is expanding on its efforts to engage with mobile shoppers, using the holiday gift-giving season as an opportunity to launch its first-ever chatbot. If you can’t decide what kind of socks to ...