Even if you’re not in health care, you may have heard of the industry’s interoperability initiatives around patient data. The intent is to give providers a more complete view of their patients’ health ...

With price differentials at a minimum, traditional and non-traditional financial service firms are turning to customer experience to set their offerings apart. Financial services firms have long ...

Consolidation among hospitals and health systems has contributed to higher healthcare costs. Many healthcare vendors contend that making greater use of telehealth, forging innovative partnerships with ...

Consumers today manage many complex transactions digitally, from applying for home loans to buying cars. Yet getting clear information about the cost of a healthcare procedure remains challenging.

ST. PAUL, Minn.--(BUSINESS WIRE)--Securian Financial and Empathy are joining forces to give Securian Financial’s more than 11 million employee benefits customers access to comprehensive support to ...

During the financial user experience design process, first, a so-called "key person" is identified, i.e., a perfect user of different types. The problem here is that the real life scenarios might ...

According to Fenergo estimates “poor customer experience” is costing financial institutions $10 billion in revenue per year. 36% of financial institutions have lost customers due to inefficient or ...

In an effort to give eighth-grade students a firsthand experience of managing finances in adulthood, Ohio State University Extension — Lorain County recently hosted the Real Money. Real World. program ...

It’s one thing for a university to say that it trusts its students, but to stake them $1 million and set them loose on the financial world shows an entirely different level of confidence. That ...

Jackson National Life Insurance Company® (Jackson®), the main operating subsidiary of Jackson Financial Inc. 1 (NYSE: JXN), recently launched a new digital experience for financial professionals on ...

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