Here’s the scenario: You’re finishing up your latest HTML Help project…no more late nights or weekends…back to a “normal” 50-hour work week. That’s when the development team lead strolls into your ...

Editor’s Note: The following piece, by Jean Hollis Weber, is part of our collection of “classics”–articles that stand the test of time no matter how many technologies come and go. Don’t forget to ...

In my 30 years as an editor and technical writer, I’ve seen endless examples of how readers can misinterpret texts. In the most egregious cases, I’ve even seen authors misinterpret their own writing, ...

Editors Note: This Project Charter Template is one in a series of templates to help readers plan and manage communications and content management activities, resources and deliverables. We welcome ...

I once received a long writing sample from a technical communication applicant who had written about a complex medical device. The sample demonstrated all the marks of quality: clean and consistent ...

Following a successful presentation to STC Phoenix on Plain Language and Simplified Technical English, NAU Senior Lecturer Erika Konrad and alumna Karen Field Carroll joined TechWhirl for a Fast 5 ...

Recently I asked our current students to share a brief story about how Northern Arizona University coursework has been helpful in their current workplace writing endeavors. Our program serves students ...

The Statement of Work (SOW) used by project management teams to detail the project-specific activities, deliverables and timelines for a vendor providing services to a client. Vendors may be ...

In the modern “fake news” era, “facts” are increasingly flexible rather than tangible, provable, stable things. People increasingly accept opinions and gut feelings as more valid than expert knowledge ...

At some point in your technical writing career, you may find yourself in a position where you are responsible not only for your own output, but also the output of other writers under you. In other ...

Data visualization involves two key concepts: big data, and summarizing results in a visual format. And both of these concepts support more effective content creation. Big data refers to the systems ...

All structured writing must eventually be published. Publishing structured content mean transforming it from the domain in which it was created (subject domain, document domain, or the abstract end of ...