New report examines how artificial intelligence is reshaping outsourcing models, workforce demands, and service ...

A congressional education commission said proposals to make TESDA a full government department merit serious consideration.

Japanese e-learning platform learningBOX is expanding its presence in the Philippines on Tuesday through a memorandum of understanding (MOU) with three local firms to support industry-specific ...

ibex Nicaragua, which recently celebrated its 10 th anniversary, has expanded to more than 2,200 employees to support strong ...

Let me be clear: Tourism is one of Jamaica’s strongest engines. The country has posted major earnings and record or ...

ParaScript, an AI-powered document processing company, announced the launch of its Professional Services division, a dedicated team focused on helping customers deploy, integrate and optimize ...

Yet only half of agents received a pay increase this past year compared to four-fifths of contact center agents in 2024.

Epic, Oracle and Humana have all announced new integrated capabilities. Meanwhile, Corti says through its new infrastructure ...

When the World Economic Forum asks, “How can we better invest in people?”, we should hear that as a very serious question, not a distant Davos slogan. Around one in five jobs worldwide is expected to ...

Faiez Jacobs sheds light on the paradox of Cape Town's booming call centre industry, where 90,000 workers are employed yet face exploitation and fear. This opinion piece calls for dignity, ownership, ...

Learn more about whether Bitdeer Technologies Group or Manhattan Associates, Inc. is a better investment based on AAII's A+ ...

Illinois' facility notification center, is proud to announce the appointment of Amy Lear-Chmura, PMP, CFRE, as the organization's first Chief Operating Officer (COO). This newly created position ...