Calabrio, the workforce and conversation intelligence company, today released findings from its latest The Voice of the Agent Report, revealing an industry in the midst of profound change with a ...

Agents report stronger communication, more development opportunities and a renewed sense of purpose as technology reshapes their work MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce and ...

NET Communications, a fully managed, fully integrated technology solutions provider, announced today that TMC, a global, ...

Johannes Rath, Transformation Board Member at Signal Iduna, on practical use of AI at large insurers and the question of ...

AI decided what gifts we unwrapped, and they were bought from the retailers that could automatically and accurately answer customer questions.

European organizations adopt autonomous AI to improve processes, compliance through human-machine collaboration, ISG Provider ...

If you're on the hunt for a job this February, there are a ton of companies in Calgary hiring for a range of positions right ...

As you might have noticed, it seems that a great majority of work at home companies require signing up as an independent ...

In today’s complex sales landscape, top teams turn insights into action, adapting to evolving buyer expectations. While many ...

Bitter cold and power outages persist as the death toll rises in Middle Tennessee after Winter Storm Fern. Emergency response ...

IDC and Lenovo say enterprises are pressing ahead with pilot deployments despite mixed evidence on returns Despite a growing ...

The moment is now. CIOs are eager to move from AI experimentation to tangible returns. Here's how you can do it too, safely.