Mental health clinicians have started asking clients how they use generative artificial intelligence chatbots to support ...

When a service encounter goes south, customers expect empathy. Hearing an employee say, "I share your frustration," can calm ...

AI chatbots trained to be warm and empathetic are 40% more likely to agree with false beliefs and 30% more likely to make ...

Major AI platforms, including OpenAI and Anthropic, as well as social apps like Replika and Character.ai, are increasingly ...

Researchers found adjusting AI systems to be more warm and friendly to users would result in an "accuracy trade-off".

Empathy isn’t always effective in AI. Human empathy can calm frustrated customers, but similar responses from chatbots can trigger negative reactions and reduce trust. ‘Emotional’ AI can feel ...

Attempts to show empathy often fall flat. A new study out of Northwestern reveals why, and how you can improve.

Dr. Yasam Ayavefe says AI chatbots can change daily encounters. They should strengthen human connections, not replace them.

A tenant discovered a handwritten note on his door stating he had 48 hours to move out. The landlord changed the locks ...

Michael Rich’s decision to turn his work into an AI persona promises a future where people access patient care not through ...

Nadella was here to help change that. He plans to spend $25bn on AI supercomputers and other infrastructure in Australi a in ...