Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and ...

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

Why securing AI agents at runtime is essential as attackers find new ways to exploit generative orchestration.

Hitachi Energy, in collaboration with Microsoft, is accelerating the digital transformation of essential infrastructure —from electricity networks and transportation corridors to heavy industrial ...

Discover 7 proven strategies for CRM and ERP integration for supply chain optimization—backed by real ROI data, architecture insights, and implementation roadmaps to boost efficiency by 40%+.

The definitive 2024 guide to Salesforce CRM Pricing—covering editions, license types, hidden add-ons, industry-specific costs, negotiation tactics, and real-world TCO analysis. Data-driven, ...

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in people, processes, and data governance.

Discovery of structured data for litigation and investigations isn’t new, however, the proliferation of enterprise-wide ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Red Sift OnDMARC helps you move from monitoring to full enforcement without breaking legitimate email. You get clear ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

TL;DR: If you're looking for a powerful productivity suite without recurring subscription fees, Microsoft Office 2021 is available for just $35 for a limited time, an incredible deal. This offer ...