From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Coinbase reported in a Securities and Exchange filing Thursday the company received an email on May 11 from an “unknown ...

Coinbase, the largest cryptocurrency exchange based in the U.S., said Thursday that criminals had improperly obtained ...

Coinbase unveils $20M bounty to identify data breach perpetrators, emphasizes security measures, and pledges customer ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Amazon.com Services’ expansion plans in Greensboro appears to involve a 192,026-square-foot facility at a $24.4 million ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Shutterstock/Reddit When you buy a mobile phone, you sign a contract saying that you’ve read all of the fine print. Honestly, ...

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.

The North Carolina Department of Revenue announced that Professional Mail Services Inc., has unexpectedly ceased operations ...