From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Coinbase, the largest cryptocurrency exchange based in the U.S., said Thursday that criminals had improperly obtained ...

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

The North Carolina Department of Revenue announced that Professional Mail Services Inc., has unexpectedly ceased operations ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Coinbase unveils $20M bounty to identify data breach perpetrators, emphasizes security measures, and pledges customer ...

You can reach Expedia's customer service by calling their toll-free number, using the live chat 855 542-9255 feature on their ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.