From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

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Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Coinbase, the largest cryptocurrency exchange based in the U.S., said Thursday that criminals had improperly obtained ...

Amazon.com Services’ expansion plans in Greensboro appears to involve a 192,026-square-foot facility at a $24.4 million ...

Coinbase reported in a Securities and Exchange filing Thursday the company received an email on May 11 from an “unknown ...

Coinbase estimated that it would have to spend between $180 million to $400 million “relating to remediation costs and ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Coinbase unveils $20M bounty to identify data breach perpetrators, emphasizes security measures, and pledges customer ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

A California man says UPS lost a unique guitar he purchased, then offered up a bunch of different explanations, including ...