For marketers, the lesson is clear: move from campaigns as endpoints to content as infrastructure. A one-off stunt, like a ...

Katrina Fine explains how Hyatt balances global consistency with local flair to create memorable guest experiences.

NEA and Salesforce Ventures lead round to help enterprise marketers gain visibility and influence over brand performance across the AI internet NEW YORK, Aug. 20, 2025 /PRNewswire/ -- Bluefish, the ...

Salesforce plans to integrate Regrello's AI-native process automation technology with its Agentforce platform and Slack to ...

Consumer rage, complaint behavior and AI adoption look very different in the U.S. and Japan—offering sharp lessons for CX ...

Fragmented journeys. AI, search, and social mean brand interactions happen across scattered entry points outside your control ...

The ACE Rule transforms every employee into a chief of experience—turning data into empathetic, real-time customer action.

New integration delivers faster hyper-personalized modern patient experiences without adding complexity for agents SAN RAMON, Calif.--(BUSINESS WIRE)--Five9 (Nasdaq: FIVN), provider of the Intelligent ...

Transparent pricing model is primarily based on customer profiles and behaviors MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Treasure Data, the Intelligent Customer Data Platform (CDP) built for enterprise ...

Marketing exec Peggy Studer offers advice on making the most of budget cuts, leading teams through uncertainty and the skills CMOs need today to thrive.

Schema.org markup is a standardized way to label your content so web crawlers can accurately understand and interpret it. In ...