Solving Problems with a Purchase | PayPal US
Here's how: Log in to your PayPal account. Click on your existing case in the Resolution Center. Select “File a Claim.” You must file your claim within 20 days of when the dispute was first opened. Then, …
How do I check the status of my dispute or claim? - PayPal
If your dispute has been escalated to a claim, click View to see the latest status. View your open cases. If we're already reviewing your claim, you'll see an estimated resolution date. We'll let you know if we …
How to respond to a dispute, claim or chargeback | PayPal US
Resolving a dispute filed with PayPal. When a dispute is filed with PayPal, we allow time for you to work with the customer to resolve the issue amicably. It’s best to respond to the dispute with your …
What Does “Dispute Transaction” Mean? | PayPal US
Jan 8, 2026 · What is a claim? In some cases, customers may initiate their dispute with a payment processor, like PayPal, instead of their card issuer. If they choose to escalate the issue, the next …
Dispute resolution process - PayPal US
Learn about the PayPal dispute process and what you need to answer claims effectively.
How do I escalate a PayPal dispute to a claim?
If you’re unable to settle the dispute, you can escalate it to a claim. To escalate a dispute, we often require that at least 7 days have passed since the payment date.
Disputes and Limitations | PayPal US
What liability do I have for unauthorized charges made on my PayPal Cashback Mastercard, PayPal Credit Card, PayPal Extras Mastercard, Smart Connect or eBay Extras Mastercard account?